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Wednesday, May 16, 2007


Two weeks ago we went to the beach. I had a doctor's appointment before we left, and when I got home I heard that Brody was running the vacuum cleaner and something was wrong. It was making a really weird noise. We were in a hurry and so decided to worry about it later, when we got back. Well, Brody called Sears and they said the vacuum is still under warranty but in order to get it looked at we had to take it to the Central Park Sears and then they would have to send it to Dallas...crazy! We went ahead and did it because we felt like we didn't have much choice. If we tried to work on it and it broke, I'm sure the warranty wouldn't cover that. Brody got a return date of May 18 to pick it back up.
Today, I get a call from Sears. I am expecting the lady to tell me the vacuum is ready. Instead, I hear a not-too-friendly voice tell me that they are going to have to "reschedule their promise date". WHAT?!?!?! Isn't that just a nice way to tell me they are breaking their promise? Anyway, when I ask her why they are having to reschedule, she says, " Uh...we've been really busy". She continues on to tell me that the vacuum cleaner is still here in San Antonio and hasn't even been looked at yet. She has no idea when they are going to ship it off to Dallas, but they did just finish the paperwork and they can promise that I will have it back MAY 31!! I'm not holding my breath...
I'm very frustrated, but kind of feel like we are between a rock and a hard place. If we pick it up and try to fix it ourselves and can't do it, or ruin it...we're out of luck. On the other hand, I cannot go two more weeks without a vacuum cleaner! I think we are going to let them ship it off, but I will be praying for a speedy return!

1 comment:

Marta said...

That is frustrating! I'm so sorry! Hope it all works out and that you don't have to wait until the 31st!